Baby Brezza Prima Baby Food Maker

After speaking extensively with the customers who have had issues with the water tank popping off, we have found that the machines are not defective, but that the instructions provided are not specific enough. The current manual does not give enough details when it comes to a few key steps in the set up process. First, after filling the water tank, it is easy to screw the cap only half way closed; the cap needs to be twisted clockwise until it can turn no further. Second, the water tank must be pressed really firmly into the base of the machine to ensure that it’s all the way down. Third, and most importantly, the food bowl and lid need to be fully locked into place. To do this, place the lid on the food bowl and twist it clockwise until the pour spout and lid’s cover for the pour spout line up. Then place the food bowl and lid onto the base of the machine, twisting as necessary to make sure the bowl is properly seated in the base. Then, place your right hand on the handle of the food bowl and place your left hand on the top of the water tank. Keeping four fingers on the water tank, reach your left thumb over to the square notch on the lid of the food bowl. Using this notch and the handle of the food bowl, twist the food bowl clockwise until the tab on the lid of the bowl enters the section of machine next to the water tank. Keep pushing until the bowl locks into place and there is about half a centimeter of empty space from the entry point of the tab to where the tab currently rests.
We are adding an insert into the packaging for all machines until the manuals can be updated. Thank you for your understanding, and please don’t hesitate to contact us if you have any other problems.